Navigating ERP Implementation with Organizational Change Management (OCM) Program
Navigating the ERP Highway
In a world saturated with inspirational quotes about change, where clichés find refuge on coffee mugs and social media feeds, the idea that "the only constant is change" has evolved into more than just a saying—it's a universal truth.
While change can be overwhelming, not all shifts are created equal. In this fast-paced journey of life, it's essential to distinguish between the uncontrollable seismic changes and the kind we can shape and drive in a positive direction.
Unfolding the Change Roadmap
Picture this: 60% of our clients' risks are tied to people-related issues, emphasizing the undeniable impact of change in the business landscape. Large global brands, adept at steering through change, invest in change management to drive significant changes to their teams, processes, and systems to foster growth. When executed seamlessly, these changes resemble a smooth drive, with users feeling only a small speed bump before moving forward.
Compact vs. Full-Size
For smaller entities, like those undergoing NetSuite implementations as an example, the experience is akin to handing a first-time driver the keys to a high-performance vehicle. This seismic change upends entrenched business processes, bids farewell to homegrown systems, and wipes out the comfort of familiar spreadsheets. Imagine navigating this transformation while juggling complex mergers or private equity scenarios—it's like taking the wheel of a Ferrari without a driving instructor.
Unlike larger corporations with well-oiled change management machines, smaller entities often lack guidance during transformative shifts. Users find themselves in the driver's seat without adequate preparation—brief demos, web-based training, and high-level user acceptance testing don't equate to being road-ready. Without intentional communication, impactful learning opportunities, and constant support and attention from leaders, users feel stranded on a back road of uncertainty.
Change Management: Our Driver's Education Program
In the world of transformational projects, change management is the human side—the driver's education program. At Bryant Park Consulting, we are committed to helping clients overcome Organizational Change Management (OCM) hurdles. We believe that poor change management introduces risk, emphasizing the need for scalable change management and resistance mitigation strategies.
The Bryant Park Consulting Scaled Change Management model and flexible service tiers are designed to assist companies in planning for inevitable challenges. Instead of managing change in-house or hoping for the best, align with a reliable partner ensuring a solid return on investment, driving outcomes like user satisfaction and competency.
Your Destination is on the Right
In the fast-paced world of NetSuite implementations, where disruptions to smaller businesses are inevitable, luxury isn't an option. Detailed communication and customized training schedules are often sacrificed for speed, and users bear the brunt. The road to success lies in intentional change management—your driver's education program for transformational projects.
So, when the time comes, will you be ready to hand over the keys to a well-prepared, change-embracing team?
About the Author
Brady Wicken brings nearly 20 years of consulting expertise to Bryant Park as their OCM Practice Manager. Throughout his career, he has assisted numerous clients in embracing technology and ERPs, boosting employee engagement, shaping learning strategies, and enabling global expansion.
